Terms & Conditions

1. Intro & Consultation

  • La Luna Cuddle Therapy operates as a professional platonic touch service. It is not an escort service, nor does it provide medical or psychological treatment.

  • Prior to your first session, you will be invited to a free informal video (or phone) consultation to discuss expectations, objectives, and ensure the session is suitable for you.

  • You must be 18 years or older to book. Photo ID (passport or driving licence) may be required for age verification.

  • The practitioner reserves the right to conduct safety screening prior to confirming any booking.

2. Nature of Service & Boundaries

  • All sessions are strictly platonic, non-sexual, and focused on comfort and emotional wellbeing. Kissing, genital contact, or any intimate sexual activity is not permitted.

  • Touch remains outside clothing at all times. Removal of clothing beyond standard comfort layers is not permitted.

  • All cuddle positions or techniques are subject to mutual consent throughout- you may decline or stop them at any point.

  • If at any time you feel uncomfortable, you are encouraged to communicate immediately.

  • The practitioner reserves the right to terminate a session immediately if boundaries are violated or inappropriate behaviour occurs- in such cases, full payment is still due.

3. Hygiene & Conduct

  • Please arrive freshly showered, with clean clothes, and maintain good oral hygiene (brushed teeth).

  • Use of alcohol, recreational drugs, or substances before or during a session is prohibited. If a client is found to be under the influence, the session may be ended immediately with no refund.

  • The practitioner reserves the right to refuse entry if hygiene standards are not met.

  • Both parties commit to respect, kindness, and clear communication throughout the session.

4. Suitability & Disclosure

  • Cuddle therapy is not a substitute for medical, psychological, or therapeutic treatment.

  • You agree to disclose any medical or mental health conditions that could affect your ability to participate safely.

  • If in doubt, consult with a qualified medical or mental health professional before booking.

  • The practitioner may refuse to proceed with a booking if the client is deemed unsuitable.

5. Confidentiality & Privacy

  • All information shared during sessions, consultations, or communications will remain strictly confidential, in compliance with GDPR and UK data protection laws.

  • Personal data will be stored securely and retained only for as long as necessary for safety and legal purposes.

  • Client data will not be shared without explicit written permission.

  • No photography or recording is permitted during sessions unless previously agreed in writing by both parties.

6. Booking, Deposit & Payment

  • A 20% deposit is required to secure and confirm your booking (unless an exception is agreed).

  • The remaining balance must be paid before the session begins.

  • Accepted methods: bank transfer, PayPal or cash.

  • Sessions must be booked via this platform first.

7. Cancellations, Changes & No-Shows

  • If you cancel more than 24 hours in advance, the deposit may be refundable.

  • Cancellations within 24 hours are subject to the deposit being non-refundable.

  • If you arrive late, the session will still end at the scheduled time; you pay for the full slot.

  • To change or cancel a booking, you must notify me via email at least 24 hours before the scheduled start.

8. Liability & Safety

  • You accept that participation is voluntary, and you release the practitioner from liability for any emotional or physical outcomes arising from the session (barring negligence).

  • The practitioner is not responsible for damage to personal items brought into the session.

  • Participation is voluntary. The practitioner cannot be held responsible for outcomes beyond reasonable control, except in cases of proven negligence.

9. Availability & Location

  • I maintain flexible hours, but cannot accommodate same-day bookings in many cases.

  • Sessions may take place at my approved location, your address (if agreed), or in pre-discussed public/private spaces.

  • For security, you must provide a clear photo (selfie) and your full address prior to confirmation.

  • Travel fees may apply for distant locations.

10. Virtual Sessions

  • Virtual sessions (phone or video) are offered at the stated rate and must be booked and paid in advance.

  • The virtual session provides supportive conversation, presence, and connection within clearly defined boundaries.

11. Active & Accompanied Wellbeing Sessions

  • In addition to cuddle therapy, La Luna Cuddle Therapy offers selected Active and Accompanied Wellbeing Sessions, including tennis and cinema-based experiences. These sessions are complementary to the core cuddle therapy service and remain strictly professional and platonic in nature.

  • Certain bookings may include a structured combination of both Active Wellbeing and cuddle therapy elements within the same session. Combined sessions are planned with a defined schedule, including appropriate transition time and rest periods, and do not alter the professional or platonic nature of the service.

  • By booking an Active Wellbeing or combined session, you confirm that you are physically fit to participate and do not have any medical condition that would make light physical activity unsafe. Participation in physical activity is voluntary and undertaken at your own risk.

  • The practitioner is not acting as a sports coach or medical professional and accepts no liability for injury, physical strain, or health-related issues arising from participation, except in cases of proven negligence.

  • For tennis sessions, venue access is provided through the practitioner’s annual membership across multiple UK locations. Clients are not required to cover court hire or membership fees unless otherwise agreed in advance.

  • Public and accompanied sessions (including cinema visits) must be conducted respectfully and in accordance with venue policies and public standards. Physical contact in public settings will remain appropriate and discreet at all times.

  • For accompanied cinema sessions, the client is responsible for covering the cost of cinema tickets and any related venue expenses unless otherwise agreed in advance.

  • The practitioner reserves the right to modify or terminate any public, activity-based, or combined session if safety, venue compliance, suitability, or professional boundaries are compromised.

12. Overnight Cuddle Therapy Sessions

  • Overnight cuddle therapy sessions are offered as a structured extension of the standard service and remain strictly professional, platonic, and non-sexual at all times.

  • The session typically includes approximately one hour of cuddle therapy prior to sleep, followed by a rest period of up to seven hours. The purpose of this service is to support relaxation, emotional comfort, and improved sleep quality through safe, appropriate human presence.

  • All overnight sessions are conducted fully clothed and within clearly defined professional boundaries. Any attempt to introduce inappropriate or sexual behaviour will result in immediate termination of the session, with full payment retained.

  • The practitioner reserves the right to determine the suitability of the environment in which the session takes place.

  • The session is intended for rest and supportive presence only. Continuous physical contact throughout the night is not guaranteed and will always remain within mutually agreed boundaries.

Acceptance of Terms

By booking and paying the deposit for a session, you confirm that you have read, understood, and agree to abide by these Terms & Conditions in full.