Terms & Conditions

1. Intro & Consultation

  • La Luna Cuddle Therapy operates as a professional platonic touch service. It is not an escort service, nor does it provide medical or psychological treatment.

  • Prior to your first session, you will be invited to a free informal video (or phone) consultation to discuss expectations, objectives, and ensure the session is suitable for you.

  • You must be 18 years or older to book. Photo ID (passport or driving licence) may be required for age verification.

  • The practitioner reserves the right to conduct safety screening prior to confirming any booking.

2. Nature of Service & Boundaries

  • All sessions are strictly platonic, non-sexual, and focused on comfort and emotional wellbeing. Kissing, genital contact, or any intimate sexual activity is not permitted.

  • Touch remains outside clothing at all times. Removal of clothing beyond standard comfort layers is not permitted.

  • All cuddle positions or techniques are subject to mutual consent throughout- you may decline or stop them at any point.

  • If at any time you feel uncomfortable, you are encouraged to communicate immediately.

  • The practitioner reserves the right to terminate a session immediately if boundaries are violated or inappropriate behaviour occurs- in such cases, full payment is still due.

3. Hygiene & Conduct

  • Please arrive freshly showered, with clean clothes, and maintain good oral hygiene (brushed teeth).

  • Use of alcohol, recreational drugs, or substances before or during a session is prohibited. If a client is found to be under the influence, the session may be ended immediately with no refund.

  • The practitioner reserves the right to refuse entry if hygiene standards are not met.

  • Both parties commit to respect, kindness, and clear communication throughout the session.

4. Safety & Safeguarding

  • For personal safety and safeguarding purposes, I operate a Safety Buddy system. This means that limited and necessary details of each session may be shared with a trusted contact. This may include the client’s first name (or initials), the session location, and the scheduled start and end time.
    This information is shared solely for safety reasons and in line with professional practice. No additional personal information or details of the session are disclosed.

5. Suitability & Disclosure

  • Cuddle therapy is not a substitute for medical, psychological, or therapeutic treatment.

  • You agree to disclose any medical or mental health conditions that could affect your ability to participate safely.

  • If in doubt, consult with a qualified medical or mental health professional before booking.

  • The practitioner may refuse to proceed with a booking if the client is deemed unsuitable.

6. Confidentiality & Privacy

  • Your privacy and confidentiality are treated with the utmost respect. All information shared during consultations, sessions, or other communications will remain strictly confidential and handled in accordance with the UK GDPR and the Data Protection Act 2018.

  • Personal information will be stored securely and retained only for as long as necessary to fulfil legal, safety, and business obligations.

  • As part of my commitment to personal safety, I operate a Safety Buddy System. For each in-person session, a trusted emergency contact may be informed of limited booking details, such as the client's first name, the date and time of the appointment, and confirmation that a session is taking place. This information is shared solely for safety purposes and only when necessary.

  • Your personal information will never be shared with third parties for marketing or any other unrelated purposes without your explicit consent, unless disclosure is required by law.

  • Photography, audio recording, or video recording during sessions is strictly prohibited unless both parties have given their prior written consent.

7. Booking, Deposit & Payment

  • A £30 deposit is required to secure and confirm your booking (unless an exception is agreed).

  • The remaining balance must be paid before the session begins.

  • Accepted methods of payment: bank transfer, PayPal or cash.

  • Sessions must be booked via this platform first.

8. Cancellations, Changes & No-Shows

  • If you cancel more than 48 hours in advance, the deposit may be refundable.

  • Cancellations within 48 hours are subject to the deposit being non-refundable.

  • If you arrive late, the session will still end at the scheduled time; you pay for the full slot.

  • To change or cancel a booking, you must notify me via email at least 48 hours before the scheduled start.

9. Liability & Safety

  • You accept that participation is voluntary, and you release the practitioner from liability for any emotional or physical outcomes arising from the session (barring negligence).

  • The practitioner is not responsible for damage to personal items brought into the session.

  • Participation is voluntary. The practitioner cannot be held responsible for outcomes beyond reasonable control, except in cases of proven negligence.

10. Availability & Location

  • I offer private incall sessions only, which take place in my dedicated therapy space at my home in Basingstoke, Hampshire.

  • Appointments are available by prior booking only. While I aim to offer flexible availability, I am often unable to accommodate same-day booking requests.

  • For the safety and security of both parties, all new clients are required to complete a consultation before their first session and may be asked to provide a clear photo (selfie) and valid photo identification prior to their appointment.

  • The full session address will be provided once your booking has been confirmed and your deposit has been received.

11. Virtual Sessions

  • Virtual sessions (phone or video) are offered at the stated rate and must be booked and paid in advance.

  • The virtual session provides supportive conversation, presence, and connection within clearly defined boundaries.

12. Active & Accompanied Wellbeing Sessions

  • In addition to cuddle therapy, La Luna Cuddle Therapy offers selected Active and Accompanied Wellbeing Sessions, including tennis and cinema-based experiences. These sessions are complementary to the core cuddle therapy service and remain strictly professional and platonic in nature.

  • Certain bookings may include a structured combination of both Active Wellbeing and Cuddle Therapy elements within the same session. Combined sessions are planned with a defined schedule, including appropriate transition time and rest periods, and do not alter the professional or platonic nature of the service.

  • By booking an Active Wellbeing or combined session, you confirm that you are physically fit to participate and do not have any medical condition that would make light physical activity unsafe. Participation in physical activity is voluntary and undertaken at your own risk.

  • The practitioner is not acting as a sports coach or medical professional and accepts no liability for injury, physical strain, or health-related issues arising from participation, except in cases of proven negligence.

  • For tennis sessions, venue access is provided through the practitioner’s annual membership across multiple UK locations. Clients are not required to cover court hire or membership fees unless otherwise agreed in advance.

  • Public and accompanied sessions (including cinema visits) must be conducted respectfully and in accordance with venue policies and public standards. Physical contact in public settings will remain appropriate and discreet at all times.

  • For accompanied cinema sessions, the client is responsible for covering the cost of cinema tickets and any related venue expenses unless otherwise agreed in advance.

  • The practitioner reserves the right to modify or terminate any public, activity-based, or combined session if safety, venue compliance, suitability, or professional boundaries are compromised.

13. Overnight Cuddle Therapy Sessions

  • Overnight cuddle therapy sessions are available as a 10-hour incall service and are conducted exclusively at my dedicated therapy space in Basingstoke, Hampshire. Sessions typically begin at 8:00 pm and conclude at 6:00 am, unless otherwise agreed in advance.

  • This service is designed to provide a safe, calming, and supportive environment for those seeking comfort, relaxation, emotional support, or the reassuring presence of another person during the night. It remains strictly professional, platonic, and non-sexual at all times.

  • The session usually begins with approximately one hour of cuddle therapy, allowing time to relax, unwind, and settle before sleep. The remainder of the session is intended as a shared overnight rest period in accordance with previously agreed boundaries.

  • All overnight sessions are conducted fully clothed, with clear communication, ongoing consent, and firm professional boundaries maintained throughout. Any attempt to introduce sexual behaviour, inappropriate physical contact, or any breach of the agreed boundaries will result in the immediate termination of the session, with the full session fee retained.

  • This service is intended to provide a sense of comfort and supportive presence during the night. While cuddling may continue if it remains comfortable and mutually agreed, continuous physical contact throughout the entire night is neither expected nor guaranteed. Both parties are free to adjust their sleeping position or move naturally during sleep, and individual comfort and personal boundaries will always be respected.

Acceptance of Terms

By booking and paying the deposit for a session, you confirm that you have read, understood, and agree to abide by these Terms & Conditions in full.